Warranty and Refund Policy

Firstly, please RETAIN YOUR INVOICE as proof of purchase.

At Panda Tyres Online our intent is to provide products and services of exceptional value. 

We work hard to ensure these materials deliver the features and functions that people need and we carefully test them to meet their criteria.

Due to our wide variety of products and services we have different warranties for different products and services. Generally, all our products are covered by their manufacturer’s warranty.

On Road Legality

When the wheels and tyres on a vehicle are changed, this can alter its legality on the road.

It is the vehicle owners’ responsibility to contact relevant road and traffic authorities prior to the modifications being undertaken to see if they are permitted.

Panda Tyres Online is not liable for any legal issues that may arise with the purchase and installation of wheels, rims or tyres.

Cancellations and Return

We do not accept any returns after 10 days from the invoice date.

Any cancellations will incur a 25%-40% restocking fee.

Freight charges are NON-refundable if products have been sent, all freight is paid by the customer.

Any special order products can not be returned.

If any products that are delivered and do not fit we will gladly cover all transport fees and replacement fees, except if the vehicle has any aftermarket modifications (upgrade brakes, lowered suspension etc..)

Please specify any modification to our staff while ordering  in the abovementioned scenario. 

Panda Tyres Online is not responsible for tyres ,wheels or rims scrubbing on guards, brackets, or foreign objects caught between duals.

Fitment complications have to be reported to us with in 10 days of execution.

Warranty On Wheels & Rims

All wheels and rims sold by Panda Tyres Online are covered by a lifetime structural warranty and 1 year warranty on the finish to the original purchaser from the initial purchase date.

Any claims on Rim & Wheels when received has to be reported to us within 10 day(s) of delivery or fitment or delivery.

There is no warranty if not reported after the abovementioned period.

Terms and Conditions

Panda Tyres Online will repair or exchange  the product or service if it becomes defective within the warranty period. 

Panda Tyres Online will bear the reasonable expense of claiming the warranty, freight charges at customers expense.

This warranty will no longer apply where the defect is a result of:

  • addition fitment,
  • alteration,
  • accident,
  • misuse,
  • abuse,
  • neglect, or
  • where subsequently repaired or modified by individuals or companies other than Panda Tyres Online.

The warranty does not cover normal wear and tear or normal service life.

Maintenance  Instructions Rim and Wheels

All our wheels are of high lustrous chrome dipped wheels. If there is any problem with the chrome work we will gladly replace them under the following conditions:

Brake dust shall not collect on these wheels due to the fact that Brake Dust crystallizes and becomes caustic (like a acid).

If car is to be taken to a car wash no acidic cleaner nor polished shall be used on the wheels otherwise the clear protective coating of the wheel will be stripped causing flaking or pealing which is will make our warranty void.

Warranty is valid for the original purchaser of the products and will not be passed on to the second owner.

Customer pays for shipping and handling both ways on all warranties and adjustments.

All products sold by Panda Tyres Online carry the standard manufacturer’s warranty. Panda Tyres Online will be happy to help when a warranty problem arises. 

Beyond the standard manufactures warranty, there are no warranties, express or implied including any warranty of merchantability or fitment for products used for other particular purposes other than standard motoring.

For all warranty and refund enquiries please contact head office on (07) 3227 2996 or email info@pandatyres.com.au